The 3 Keys to Amazon Success – Delegation
I’d like to welcome back Jack Sparks – Leading Success Partner and avid knowledge sharer. He is back with some great advice on how you can delegate your tasks to someone else just so you can focus on other important things, or perhaps just relax for a while.
Jack is an incredibly valuable member of the Life Success Accelerator program and my other Facebook masterminds – Online Arbitrage Mastery and Life Success Engineer Mastery. If you missed it, check out Jack’s first article!
Delegation – Win your time back
Want to sip a cocktail in the Maldives and make $$$ at the same time? Delegate delegate DELEGATE!!
We have now studied how you can save yourself a bunch of time by automating processes and by changing your mindset to one of continuous improvement (also known as ‘Kaizen’.) However, you will forever be tied to your income and you will never have a day off in your life if you do not take the brave step to delegation.
Delegation is whereby you delegate/give responsibilities of the processes in your business to other people. These other people will learn and do the processes as told in exchange for an income. If done correctly, your business can run smoothly without your presence! Delegation may not be required for some income streams, but for the Amazon business model, it is crucial to buying your time back.
In my business, I am on the brink of delegation, but have not delegated yet…Therefore, I believe it would not be valuable for me to say how I think its done. For that reason, I am doing a Q and A style Article asking Kev, Attila and Jake who have all made this step and now run successful operations on Amazon grown largely by their decisions to delegate.
When not to delegate
To begin with, I want to explain why it is that I have no made this step in my business yet. As somebody who is somewhat of a technician when it comes to managing my systems, I have been constantly upgrading my business operations. What this has meant is that I have needed to constantly upgrade my Business working procedures (the ‘how to’ guides for everything.)
How does this relate to delegation? Well, if I had already delegated at this time, I would be constantly in their ear how to do things differently because I have changed things. Systems would constantly change and their would be a lot of back and fourth. For this reason, before you jump on delegation, I would recommend you get your systems to a point of consistency, where everything is known and little is changed (beside the odd upgrade in system.) To summarise, my operations have still been a growth task for me up to this point.
Is your business system consistent and running smooth? Have you got to a point of optimization and have gotten your system to a point where you can’t find many improvements to make on a weekly/monthly basis? You are ready to delegate!
Delegation – Answers from the experts
I asked Kev, Attila and Jake all 4 questions which I have found to come to mind when I think of delegation. The questions are designed to be fairly open ended and probe out some amazing answers, and that they did!
When did you know that delegation was an absolute must in your business?
When it feels like I have no time and growth is non-existent. For me it’s really the most important question any of us can ask. Where am I spending all of my time and it is giving me the most growth possible? If the answer is based around maintenance-based tasks and “busy work” then I will absolutely work to outsource as much as possible. It’s important to take the time to stop and reflect on the progress you are making. It’s very easy to have your head down in the trenches taking action daily without really seeing the bigger picture.
I knew that getting a VA (or getting VAs) was an absolute must, as soon as I watched Kevin’s OA Mastery course. But it took 3 months until I got my first VA – which didn’t work out very well, she quit after 3-4 weeks and it took me another 4-5 months until I hired my next VA. That was probably a mistake, I should have tried to hire another one immediately, but I wasn’t happy with the current profit I was making that time and I didn’t have enough trust in my VA that he/she would make his/her salary worth (and create more profit than his/her salary)… This was like 6 months ago, I’m not entirely sure why I haven’t got another VA shortly after the 1st quit, but probably I also had many other things on my plate + Q4 was finishing/ Xmas was coming up, so I got my next VA only in Q1, end of January..
I knew delegation was a must when I was running out of time sourcing websites online and my eyes were turning googly.
Did you have reservations about delegating? If so, how did you overcome them?
It’s human nature to think about “what if” and when we give this question time to ponder, it usually ends up being a huge monster, which prevents you taking action. Whenever this has been the case for myself, I have always purposely taken the time to answer very specific questions, which are the following:
- What is the REAL worst-case scenario to outsourcing?
- What is my ultimate outcome by taking this action?
- Why is this a must for me to take action?
By answering these 3 questions, you will find that 99.9% of the time, the story that you convince yourself in your own mind that you shouldn’t take this action is most likely false. The REAL TRUTH is that the worse case scenario is never that bad and there will always be an action you can take to resolve this or prevent it in the first place. Always when you really think about what you want to achieve in your life and business, you will be able to stack many reasons why this is an absolute must for you to take this action. If you want true freedom in life, you cannot be held back in your comfort zone without trusting the process of delegation. Remember, there will always be failures and challenges at every level but it’s about growing into a person that is ready for anything.
Yes, I did have. Especially delegating the task to the senior VA of creating orders (choosing which product to order and how many) and now to give my Credit Card Details to my senior VA to make purchases. Kevin’s video’s definitely had a big impact on helping me to overcome these. I’m not sure which videos, but he created the right content at the right time – I even felt they were messages from Kevin personally created for me.
Apart from this, Tim Ferris’s FEAR SETTING exercise was also a great help.
Then I just gave the task to my VA, and closely monitored his decisions for a week and gave feedback to him. Now he’s doing well with product orders.
Regarding giving my Credit Card Details to him – it’s not done yet. I wanted a CC (or PayPal) which always requests a CODE sent via Text to my mobile, so I would see and verify all purchases), but it doesn’t seem to have a CC like this… Now I’m trying to see if there are any CC’s which offers £1000 daily cap on purchases – but no success with this either… I keep searching for this for up to 2 more weeks. If I can’t find any, I just give my CC details to the senior VA and keep trusting him.
I actually didn’t have reservations on delegating sourcing because Kevs program laid it out so cut and dry. Very straightforward. I still have reservations on having a VA purchase though, but I’ll cross that bridge when I get there.
Before you hired that first VA, what did you have in place to ensure they did what you wanted to do?
I always work in Systems so having Standing Operating Procedures (SOP’s) or Working Procedures in place really do help at the beginning of any task. The best practices are to do videos and screen captures. The more information and guidance you share, the more bulletproof the system will be. Make sure that your virtual assistants are clear on the outcome they are working for and why they are doing what they are doing. I always say to myself when outsourcing anything that people are not mind readers. You have to get very good at giving the information somebody needs to replicate the exact outcome you require.
Procedure Manuals – and a “deep” talk about trust. That Trust is very important for me – without Trust: no relationship can work: friendship, intimate relationship, work relationship – none of these work without trust. I didn’t say directly, but the intended message was, that if I don’t trust them, they will need to leave… (I needed to send only 1 VA away so far due to trust issues, just after his 2nd week)
Although the “implementation” wasn’t before I hired my first VA, I only read the book before that – this is on my June / July goals: To support my senior VA and his work by using / implementing the 7 questions from “The Coaching Habit” book (by M. B. Stainer).
I think it’s a brilliant and simple method. If you don’t have time to read the book – you can just find a book summary on Google, like this :
For me it was about results. I wanted to see all the VAs results before I hired them on. So I did several paid test weeks w 7 potential VAs each. The first day was training, and second through fourth actual sourcing of 10 winning products per day.
Where is a good place to recruit a VA for an Online Arbitrage business?
I’m going to be bias here and say OnlineArbitrageServices.Com because this is the service I have personally set up. As I grew in my business I began to notice that there wasn’t any service out there that really has systems at the core of any recruiting service tailored to the needs of our businesses. I wanted to change that so I created the service that will specifically train any assistant to exactly what you need to push your business to the next level.
I got my senior VA via Kevin – that’s definitely a good place to start (although keep in mind – you don’t have a chance to interview the VA before he/she gets trained. It’s Kevin’s team who do the interview with him/her before training him/her). But I’m very happy with my senior VA I got through Kevin’s OA Services. after that, my Senior VA recruited (locally, from India, through a local ad) and interviewed 2 sourcing VAs.
I had one sourcing VA via Jake Diego – he kindly invited me for creating a VA test week together, where we invited about 5-7 sourcing VAs to work 3-4 hours per day over a week, and based on the results we selected a VA we wanted to hire.. Jake invited / found the VAs entering to this test week via a VA Facebook group
I tried upwork and it was alright but people had made up qualifications. So I’ve actually found both my VAs through two FB groups. Those being: https://m.facebook.com/groups/325020687893062
This has been an experimental article, but I must admit this is also probably the most valuable that I have ever produced.
Firstly, you need to ask yourself, am I ready to delegate? Get a firm grip on your understanding of this business model and your systems. Having a VA whilst tweaking your systems constantly just won’t work! Basically, is a task a growth task or maintenance task? Thereafter, get over your fears by putting a name to them (Fear Setting as advised by Attila is good for this) and then bite the bullet by facing your fears and seeing that the real fear should be inaction, not action! Ensure you have Documentation, because as Kev said, VA’s are not mind readers! Document EVERYTHING. Then…Its time to hire. Whether you choose OnlineArbitrageServices.Com to hire, Facebook groups or Upwork, it doesn’t matter. Just get it done!
For me, this article has given incredible clarity and I will get back to work in sorting out my documentation right after I have finished writing!
Thank you so so much to Kev Blackburn, Attila Szilvasi and Jake Diego for your answers, they will be invaluable for me and many others!
Questions to Ponder…
- On a day to day basis, are you doing work (maintenance) or learning (growth) more?
- Have you done fear setting a named your fears when it comes to delegation?
- Is your business one that is based on documentation or mind reading?
Quote of the Week
“The best way to find out if you can trust somebody is to trust them.” – Ernest Hemingway
Get in touch with Jack in the comments if there’s anything you’d like him to discuss!
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